Hi there! I'm Richard, a Senior Product Designer, coffee enthusiast, and proud owner of a rescue dog, Nika (see more of her here!).

I discovered UX/UI in 2014 while working in recruitment and switched careers in early 2017. I've been thriving in the industry since.

When not walking Nika, I design innovative solutions to customer and business challenges at the JD Group, focusing on optimising user experiences and delivering impactful results.

User Experience Design, Visual Design, User Research, UX Writing.

What:

Journey Maps, Competitor Analysis, User Interviews, Empathy Maps, Customer Personas, Copy Decks, Information Architecture, UML Flows, Workshops, Responsive Design, Mobile Design, A/B Testing, MVT Testing, Accessibility Guidelines, Product Roadmaps, Stakeholder Management, 3rd Party Relationships.

How:

Figma, FigJam, Excel, Adobe XD, Axure, Sketch, User Testing, Jira, Target Process, Trello, Confluence, Miro, Zeplin, Pip Decks, Sharpies, Post-It Notes.

Tools:

Legal and Regulation, My Accounts, Navigation, Help Centres, Payment Journeys, Landing Pages, Gamification, Cross Sell, Social Proofing, Sales Funnels, Basket Page Redesign, iOS/Android Native, Optimisation, CMS, Order and Delivery Tracking, Community Engagement Platforms and many more.

Projects:

Who for: